Ask it anything about SMARTY
Plans, pricing, switching, roaming, billing — this AI handles real SMARTY customer questions. Try it now.
Built for what SMARTY needs
AI that understands your plans, policies, and the straightforward way you do things — no malarkey.
Natural Conversations
Customers ask questions in their own words. Lorikeet understands context, handles follow-ups, and resolves issues — not just FAQ lookups.
Real Integrations
Connected to customer accounts, plan data, and billing systems. The AI looks up real information — not canned responses.
Compliance Ready
Guardrails, audit trails, and human escalation paths keep you compliant without slowing down.
Natural Language Workflows
Define support processes in plain English. No code required. Update policies instantly without engineering tickets.
Voice + Chat + Email
Same AI brain across every channel. Customers get consistent answers whether they call, chat, or email.
Deploy in Days
This entire demo — workflows, integrations, knowledge base — was built in hours. Your production launch can be just as fast.
How we built this for you
We configured this entire demo in Lorikeet using your actual products and policies.
Connected Your Systems
Integrated with customer account data — plan details, data usage, billing status, and renewal information.
Wrote Your Workflows
Created a comprehensive FAQ workflow covering plans, pricing, switching, roaming, eSIM, billing, and network support.
Added Your Knowledge
8 FAQ articles covering plans, pricing, switching, roaming, eSIM, billing, network coverage, and group plans.
Went Live
Chat and voice are working right now. Email and SMS work the same way when you're ready.
Your customers can call too
Same AI, same knowledge — just over the phone. Call to experience what your customers would hear when asking about plans, data usage, or switching.
+44 7414 112690UK number • Available 24/7
See exactly what we built
Everything is transparent. Open the Lorikeet sandbox to see the workflows, tools, and knowledge base powering this demo.
1 Workflow
SMARTY FAQ Support — written in plain English, not code.
1 API Integration
Mock tool simulating your customer account system — connects to real APIs in production.
8 KB Articles
Plans, switching, roaming, eSIM, billing, network, and more — searched automatically by the AI.
How Lorikeet works
No code required. Your team can build and update AI support agents directly.
1 Create Workflows
Workflows are your support processes written in natural language. Tell the AI what to do step-by-step:
"Look up the customer's account using @getSmartyCustomerAccount. Tell them their current plan, data remaining, and next renewal date. If they want to change plan, explain the options and confirm."
Lorikeet understands context, handles edge cases, and follows your instructions precisely.
2 Connect Your Systems
Tools let the AI take real action — look up accounts, check data usage, process plan changes. Connect any API:
- Customer account lookup
- Plan and billing management
- Network status checks
- SIM activation and eSIM provisioning
No code required — just configure the endpoints and let Lorikeet handle the rest.
3 Add Your Knowledge
The knowledge base gives your AI instant access to your policies, FAQs, and documentation:
- Import from existing help centres
- Scrape public documentation
- Create manual articles
- Tag content for relevance
The AI retrieves relevant articles automatically — no training required.
4 Test and Deploy
Lorikeet provides built-in testing tools to validate your AI before going live:
- Simulations with mock data
- Test tickets for QA
- Guardrails for compliance
- Gradual rollout controls
Deploy to chat, voice, email, or SMS — same AI brain across every channel.
Ready to go live?
This demo is just the start. Let's talk about rolling this out to your customers.
Schedule a Call